New Account
a. Any buyer must complete all necessary forms before account set up is approved. Please contact a customer service associate from William’s Imports for the form details.
b. California buyers are required to submit re-sale permit before account set up is approved.
c. All terms are based on credit approval. Buyer will need to submit 3-5 current trade references, one bank reference and one-year business credit history to qualify for credit application.

Payments
a. We accept cash, checks and two major credit cards (VISA and Master card). Due to high service fee charge from Discover and American Express cards, these two major credit cards will no longer be accepted. No personal checks will also be accepted.
b. Company checks will be accepted upon verification. Returned (NSF) checks are subject to $20.00 service charge. After two NSF reoccurrences, the buyer’s account will be automatically placed on pre-paid or COD terms until further notice.

Order Placement
a. Minimum Amount: Northern & Central California is $400; Fresno is $200; Out of State is $1000; Order must be over $100 if payment is made by credit card. Otherwise no minimum is required for other type of payments.
b. Shipping & Freight: All freight charges are paid by the buyers. The freight charge varies depending on shipping locations.
c. Cut off time:
• Buyers need to fax or phone into the office by 11AM (out of state orders) or 12PM (California orders) the day before delivery. Please note all fax confirmations are requested to be signed back by the buyer for delivery accuracy.
• All California add-ons to existing orders need to be faxed or phoned in by 2PM the day before delivery. Please note all fax confirmations are requested to be signed back by the buyer for delivery accuracy.
• Any order or add-on placed after above cut off times will be considered for the following week or next shipment.
d. Cancellation
• Orders must be cancelled in writing before 2PM the day before delivery. Orders cancelled after 2PM will be subject to a 15% restocking charge.

Delivery
a. All orders must be signed by the buyer at the time of delivery. Unless buyer specifies a particular individual, William’s Imports will assume that any personnel at the delivery destination is authorized for delivery acceptance.
b. On all LTL (less than truck load) shipments, if there is any visible damages, buyer must make note on the freight bill at the time of delivery for claiming purpose.
c. William’s Imports reserves the right to take back items of a delivery based on below circumstances.
• Scenario A: Excessive verbal abuse being exchanged at the truck driver of William’s Imports.
• Scenario B: Payment is not ready at the time of delivery
• Scenario C: A resolution cannot be made between the buyer and William’s Imports office representative at the time of delivery.

Prices
a. All prices are subject to change without notification. Please call the office to verify a price.

Exchange & Returns
a. Returns for manufacture defective items must be notified to William’s Imports within 60 days from the invoice date.
b. All returned items will be examined at William’s Imports office before any credit will be issued to the buyer’s account. Please allow 5 working days for the necessary credit to be processed. Please note that there will be no cash refunds. Exchange and credit only.
c. A new item will be shipped at charge while the returned item is being examined.
d. Any claim for defective merchandise needs to be packed in William’s original box. If original box is missing, a 15% restocking fee of the item price will be charged to the buyer.
e. Any return/exchange pick up must be requested one day in advance prior to delivery. William’s driver is not authorized to take an exchange or return without any paperwork on hand.
f. Please kindly have the returned item ready at the time of delivery/pick up to avoid lateness on the next delivery stops. Pick up will be rescheduled if item is not ready.
g. Credit deduction at the time of delivery is only allowed upon approval. All credits must be used within 6 months from the memo date.

Spare Parts
a. William’s Imports will elect to provide spare parts in lieu of return. Part replacement will be provided within 60 days from the date of invoice. In general, parts will be at no charge unless the requests become unreasonably excessive. If certain parts need to be specially ordered from the supplier, the buyer will be charged.

Chair Assembly
a. All chairs are delivered to the buyer unassembled. If buyer requests for assembly, a set up fee will be charged. Please call into the office to verify the fee.

Thank you for selecting us as your supplier of choice. We truly appreciate your business.